Walking throughout Minneapolis/St. Paul International Airport, you’re bound to hear multiple overhead announcements, including TSA security procedures, parking ramp reminders, and moving walkway safety announcements. One of those voices is that of Troy Whelan, a workforce management specialist at Sun Country Airlines.
Troy was one of eight airport employees selected to participate in the Metropolitan Airports Commission’s (MAC) “Voices of MSP” program. The program gives airport and airline employees at MSP the opportunity to record public service announcements broadcast throughout Terminal 1 and Terminal 2.
“I thought it would be fun to showcase what I do at Sun Country,” says Troy. “I never thought I would be selected. I have been told I have a ‘radio voice’ so I thought, what the heck, I’ll give it a try.”
The MAC launched Voices at MSP in 2020. Each fall, it puts out a casting call to airport employees. Hundreds auditioned for the program this past year. A local judging committee selects the winners based on sample recordings from the open audition process.
“Our audition list grows every year as airport employees learn about the opportunity to become one of the welcoming voices providing public safety and operational messages,” said Phil Burke, assistant director of customer experience for the MAC. “I’m always impressed by the employees who share their voice talents and help us offer a unique, personal touch in how we communicate with travelers and guests at MSP.”
Troy’s message explains the TSA’s 3-1-1 process for packing liquids in carry-on baggage. He’s heard it several times when he’s in the terminal areas at MSP.
“The first time I heard it, it sounded like I was shouting at everyone,” Troy says. “I thought people were going to be scared of my very direct-sounding message. Now I am used to it, and I just chuckle when I hear it.”